Privacy Policy | Lumina Virtual
Last Updated: July 2026
At Lumina Virtual, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store personal information when you visit our website, enquire about our services, or engage us as a virtual partner.
1. Who We Are & Our Legal Roles
Lumina Virtual provides professional, bespoke administrative and diary management services for independent Approved Driving Instructors (ADIs) in the UK.
As a Data Controller: We control the personal data of individuals who visit our website, make business enquiries, or become our direct clients (the ADIs).
As a Data Processor: When we handle pupil documentation, payment tracking, and diary booking software (Total Drive or MyDriveTime) on your behalf, we act strictly as a Data Processor. The independent ADI remains the Data Controller for their respective learners.
Website: lumina-virtual.co.uk
Contact: luminavirtual;adi@gmail.com | 07725227116
ICO Registration Number: ZB421025
2. Information We Collect
We may collect and process the following data:
Identity & Contact Data: Full name, business name, email address, phone number, and any details provided via our consultation forms.
Technical Data: IP address, browser type, and location data collected via functional cookies to optimize website performance.
Learner Data (Processed on behalf of ADIs): Provisional license check codes, student contact records, and scheduling information required to fulfill our administrative contracts.
3. How We Use Your Information
We process your data strictly under the following lawful baselines:
Contractual Necessity: To manage your inquiries, set up your onboarding systems, and coordinate your administrative tasks.
Legal Obligation: To verify documentation and ensure compliance metrics line up with official GOV.UK DVSA licensing requirements.
Legitimate Interest: To maintain optimal site functionality, prevent fraud, and share relevant business and operational updates with our professional community.
4. Data Sharing & Security
We will never sell or rent your data. Personal information is only shared with authorized platforms (such as your designated diary software) or legal entities to fulfil our service delivery. All client and pupil data is managed using encrypted, password-protected, corporate-grade storage systems.
5. Data Retention
We retain personal data only for as long as necessary to complete our designated operational goals. By law, basic customer financial and transaction data must be securely archived for six years plus the current financial year to satisfy UK tax and accounting compliance.
6. Your Legal Rights
Under the Data Protection Act 2018 (UK GDPR), you hold clear legal rights to:
Request comprehensive access to your stored personal data.
Request the absolute correction or erasure of your records.
Object to or restrict specific data-processing workflows.
Withdraw your processing consent at any time.
7. Cookies
Our site implements standard analytical and operational cookies to differentiate you from other users. You can manually adjust your web browser settings to block or flag cookies, though this may alter some of the interactive elements on our website.
8. Contact & Complaints
For any privacy inquiries or structural data updates, please contact us directly at luminavirtualadi@gmail.com.
You retain the legal right to submit a standard complaint at any time directly to the Information Commissioner's Office (ICO), the official UK data protection supervisory authority.